This page contains policy details regarding the handling and eligibility of parts returns and warranty refunds:

Parts for Lifts believes in customer satisfaction. That's why we offer two options for returning items purchased from Parts for Lifts. Within 30 days of your purchase, certain items can be returned to Parts for Lifts at the address listed below via post, shipping, or courier or taken directly to our distribution facility at the address listed below for a refund. Items eligible for return are:

All returns require a Return Material Authorization (RMA) number from Parts for Lifts. Obtaining an RMA number ensures that the return process is handled efficiently and that credits are issued in a timely manner. Obtain an RMA number via phone, fax, or email at the contact information provided below. Record this number for your records and clearly indicate the number on the shipping documentation with your return.

Remember, your return items must be securely packed, preferably in the package that they arrived in. The package must be clearly labeled with the RMA number that you will obtain from Parts for Lifts customer support. This accurate labeling will allow proper shipping, billing, and tracking of your return to ensure you are credited quickly and properly.

The following specific policy applies Parts for Lifts parts return requests:

Parts for Lifts Return Policy (.pdf file)

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Parts for Lifts warrants each aerial work platform part manufactured by Parts for Lifts to be free from defects in material and workmanship arising under normal handling, installation, use and service for a period of thirty (30) days after the date of the original shipment of said part from the Parts for Lifts warehouse.

Parts for Lifts' obligation and liability under this Warranty is expressly limited to the repair or, at Parts for Lifts' sole option, the replacement of any part proving to be defective under proper handling, installation and normal use, free of charge, at the Parts for Lifts distribution facility in North Wales, Pennsylvania, or at an authorized repair facility as designated by Parts for Lifts.

The following form and policy applies to all Parts for Lifts Warranty requests:

Parts for Lifts Warranty Contract (.pdf file)
Parts for Lifts Warranty Claim Form (.pdf file)

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Parts for Lifts is serving as the warranty claims agent for the Time Condor outstanding warranty obligations. Most warranty agreements have expired but a few still remain.

The process for submitting a warranty claim is:

To increase the likelihood that your claim will be accepted, be sure to follow the following policies that are being strictly enforced by Condor:

The following form and policy applies to all Condor Warranty requests:

Condor Warranty Contract (.pdf file)
Condor Warranty Claim Form (.pdf file)

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All StratoLift warranty agreements have expired. Please call the company directly if you believe you have a valid StratoLift warranty claim.

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